{"id":2265,"date":"2025-12-12T06:50:54","date_gmt":"2025-12-12T06:50:54","guid":{"rendered":"https:\/\/klbtheme.com\/supgor\/?page_id=2265"},"modified":"2026-06-10T17:29:28","modified_gmt":"2026-06-10T17:29:28","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/siluetayausa.com\/en\/politica-de-reembolsos-y-devoluciones\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2265\" class=\"elementor elementor-2265\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89e06f7 e-flex e-con-boxed e-con e-parent\" data-id=\"89e06f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0d02520 e-con-full e-flex e-con e-child\" data-id=\"0d02520\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90360c2 elementor-widget elementor-widget-text-editor\" data-id=\"90360c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1>Refund and Return Policy \u2013 SiluetaYa.com<\/h1>\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> June 2026<\/p>\n<p>At SiluetaYa.com, we strive to offer quality products and a satisfying shopping experience. If for any reason you encounter a problem with your order, we invite you to read our refund and return policy.<\/p>\n<h2>1. General Information<\/h2>\n<p>Due to the nature of our products, which include dietary supplements and personal care items, certain restrictions apply to protect the health and safety of our customers.<\/p>\n<h2>2. Products Eligible for Return<\/h2>\n<p>Refund requests will be accepted only in the following cases:<\/p>\n<ul>\n<li>\n<p>Wrong product received.<\/p>\n<\/li>\n<li>\n<p>Product damaged during shipping.<\/p>\n<\/li>\n<li>\n<p>Product with a manufacturing defect.<\/p>\n<\/li>\n<li>\n<p>Incomplete order due to a shipping error.<\/p>\n<\/li>\n<\/ul>\n<p>To process any claim, the customer must provide photographic evidence of the product, packaging, and shipping label.<\/p>\n<h2>3. Products Not Eligible for Return<\/h2>\n<p>Returns or exchanges will not be accepted when:<\/p>\n<ul>\n<li>\n<p>The product has been opened.<\/p>\n<\/li>\n<li>\n<p>The security seal has been removed or tampered with.<\/p>\n<\/li>\n<li>\n<p>The product has been used up, either partially or completely.<\/p>\n<\/li>\n<li>\n<p>Damage caused by misuse or improper storage.<\/p>\n<\/li>\n<li>\n<p>More than 5 calendar days have passed since the order was received.<\/p>\n<\/li>\n<\/ul>\n<p>For health and safety reasons, opened dietary supplements cannot be returned.<\/p>\n<h2>4. Deadline for Requesting a Refund<\/h2>\n<p>The customer must report any issue within the first <strong>5 calendar days<\/strong> after the order has been received.<\/p>\n<p>After this deadline, the application may be rejected.<\/p>\n<h2>5. Procedure for Requesting a Refund<\/h2>\n<p>To submit a request, the customer must:<\/p>\n<ol>\n<li>\n<p>Send an email to <strong><a href=\"mailto:contacto@siluetaya.com\">contacto@siluetaya.com<\/a><\/strong> or contact us through our official customer service channels.<\/p>\n<\/li>\n<li>\n<p>Include:<\/p>\n<ul>\n<li>\n<p>Full name.<\/p>\n<\/li>\n<li>\n<p>Order number.<\/p>\n<\/li>\n<li>\n<p>Description of the problem.<\/p>\n<\/li>\n<li>\n<p>Clear photographs of the product received.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Please wait for confirmation from our customer service team.<\/p>\n<\/li>\n<\/ol>\n<p>Once the application is approved, the relevant instructions will be provided.<\/p>\n<h2>6. Refunds<\/h2>\n<p>Once a return is approved, SiluetaYa may choose one of the following options:<\/p>\n<ul>\n<li>\n<p>Product replacement.<\/p>\n<\/li>\n<li>\n<p>Shipping of the missing part or product.<\/p>\n<\/li>\n<li>\n<p>Credit for a future purchase.<\/p>\n<\/li>\n<li>\n<p>Full or partial refund of the amount paid.<\/p>\n<\/li>\n<\/ul>\n<p>The applicable option will be determined on a case-by-case basis.<\/p>\n<h2>7. Refund Processing Time<\/h2>\n<p>Once the refund has been approved:<\/p>\n<ul>\n<li>\n<p>Bank transfers: 3 to 10 business days.<\/p>\n<\/li>\n<li>\n<p>Bank cards: depending on the timeframes set by the respective financial institution.<\/p>\n<\/li>\n<li>\n<p>Electronic payment platforms: subject to the payment provider's policies.<\/p>\n<\/li>\n<\/ul>\n<p>Times may vary for reasons beyond SiluetaYa's control.<\/p>\n<h2>8. Order Cancellations<\/h2>\n<p>The customer may request the cancellation of an order provided that:<\/p>\n<ul>\n<li>\n<p>The order has not been shipped.<\/p>\n<\/li>\n<li>\n<p>A messaging guide has not been generated.<\/p>\n<\/li>\n<\/ul>\n<p>If the order has already been processed or shipped, it cannot be canceled, and this returns policy will apply.<\/p>\n<h2>9. Products Lost by the Courier Service<\/h2>\n<p>If an order is significantly delayed or reported as lost by the shipping company, SiluetaYa will take the necessary steps to investigate the matter.<\/p>\n<p>Once the loss has been confirmed, we will be able to offer:<\/p>\n<ul>\n<li>\n<p>Order reshipment.<\/p>\n<\/li>\n<li>\n<p>Full refund of the amount paid.<\/p>\n<\/li>\n<\/ul>\n<h2>10. Incorrect Address Provided by the Customer<\/h2>\n<p>It is the customer's responsibility to provide their shipping information correctly.<\/p>\n<p>If an order is returned due to incorrect or incomplete information:<\/p>\n<ul>\n<li>\n<p>The customer may cover the cost of a new shipment.<\/p>\n<\/li>\n<li>\n<p>No refunds will be issued for shipping costs that have already been charged.<\/p>\n<\/li>\n<\/ul>\n<h2>11. Promotional or Clearance Items<\/h2>\n<p>Products purchased as part of special promotions, discounts, clearance packages, or final sales may not be eligible for return or refund, unless they have manufacturing defects or were shipped incorrectly.<\/p>\n<h2>12. Contact<\/h2>\n<p>If you have any questions about returns or refunds, please contact us:<\/p>\n<p><strong>SiluetaYa.com<\/strong><br \/>\ud83d\udce7 Email: <a href=\"mailto:contacto@siluetaya.com\">contacto@siluetaya.com<\/a><br \/>\ud83d\udcf1 WhatsApp: +52 812 400 3386<br \/>\ud83c\udf10 Website: siluetaya.com<\/p>\n<hr \/>\n<p><strong>By making a purchase on SiluetaYa.com, the customer acknowledges that they have read and accepted this Refund and Return Policy.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>{&#8220;type&#8221;:&#8221;elementor&#8221;,&#8221;siteurl&#8221;:&#8221;https:\/\/siluetayausa.com\/wp-json\/&#8221;,&#8221;elements&#8221;:[{&#8220;id&#8221;:&#8221;90360c2&#8243;,&#8221;elType&#8221;:&#8221;widget&#8221;,&#8221;isInner&#8221;:false,&#8221;isLocked&#8221;:false,&#8221;settings&#8221;:{&#8220;editor&#8221;:&#8221; \\n Pol\u00edtica de Reembolsos y Devoluciones \u2013 SiluetaYa.com \\n \u00daltima actualizaci\u00f3n: Junio 2026 \\n En SiluetaYa.com trabajamos para ofrecer productos de calidad y una experiencia de compra satisfactoria. Si por alguna raz\u00f3n existe alg\u00fan inconveniente con tu pedido, te invitamos a leer nuestra pol\u00edtica de reembolsos y devoluciones. \\n 1. Generalidades \\n Debido a<\/p>\n<div class=\"klb-readmore post-buttons\"><a class=\"button variant-black\" href=\"https:\/\/siluetayausa.com\/en\/politica-de-reembolsos-y-devoluciones\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2265","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/pages\/2265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/comments?post=2265"}],"version-history":[{"count":4,"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/pages\/2265\/revisions"}],"predecessor-version":[{"id":3265,"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/pages\/2265\/revisions\/3265"}],"wp:attachment":[{"href":"https:\/\/siluetayausa.com\/en\/wp-json\/wp\/v2\/media?parent=2265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}