Privacy Policy – SiluetaYa.com

Last updated: June 2026

At SiluetaYa.com, we value and protect the privacy of our users and customers. The purpose of this Privacy Policy is to explain how we collect, use, store, and protect the personal information you provide to us when using our website and services.

By using SiluetaYa.com, you agree to the practices described in this Privacy Policy.

1. Data Controller

SiluetaYa.com is responsible for processing the personal data collected through this website, in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties currently in force in Mexico.

For any questions regarding privacy or the protection of personal data, you can contact us at:

Email: contacto@siluetaya.com
Website: siluetaya.com
WhatsApp: +52 812 400 3386

2. Personal Information We Collect

We may collect the following information when you interact with our website:

Identification Information

Full Name
Email
Phone number
Shipping and Billing Address

Purchase Information

Order History
Purchased Products
Payment method used (without storing full banking information)

Technical Specifications

IP Address
Browser used
Device Type
Operating System
Pages viewed on the site

Voluntarily Provided Information

Contact Forms
Membership or Distributor Forms
Surveys
Requests for Information

3. Purposes of Data Processing

The information collected may be used for:

Primary Objectives

Process orders and payments.
Manage shipments and deliveries.
Provide customer service.
Issue invoices upon request.
Follow up on support requests.
Manage member or distributor records.

Secondary purposes

Send promotions and discounts.
Share product updates.
Conduct satisfaction surveys.
To improve our services and user experience.
Analyze purchasing and browsing trends.

Users may request at any time that the use of their data for promotional purposes be restricted.

4. Use of Cookies and Similar Technologies

SiluetaYa.com uses cookies and similar technologies to:

Remember browsing preferences.
Analyze user behavior on the site.
Improve the user experience.
Measuring the performance of advertising campaigns.

Users can configure their browser to reject or delete cookies, although some features of the site may be affected.

5. Information Sharing

Silueta no longer sells or markets personal data.

However, we may share information with third parties when necessary to:

Payment processing.
Courier and logistics services.
Web hosting services and technology platforms.
Compliance with legal obligations or requirements from competent authorities.

All third parties involved must comply with reasonable data protection measures.

6. Data Protection

We implement administrative, technical, and physical measures to protect personal information against:

Unauthorized access.
Accidental loss or destruction.
Misuse.
Unauthorized alteration or disclosure.

However, no electronic transmission or storage system can guarantee absolute security.

7. ARCO Rights

In accordance with Mexican law, the data subject has the right to:

Log In to your personal information.
Correct incorrect or outdated information.
Cancel your data when it deems it unnecessary.
To oppose to the processing of your data for specific purposes.

To exercise any of these rights, the user must send a request to the following email address:

contacto@siluetaya.com

The application must include:

Full name.
Contact information.
A clear description of the request.
Documentation that verifies the account holder's identity.

8. Data Retention

Personal data will be retained only for as long as necessary to:

To comply with legal obligations.
Handle service requests.
Maintain administrative and accounting records.
Resolve disputes or claims.

They will subsequently be securely deleted or anonymized.

9. Minors

The products and services offered by SiluetaYa are intended for adults.

We do not intentionally collect information from children under the age of 18 without the consent of their parents or legal guardians.

10. Links to Third-Party Websites

Our site may contain links to external pages.

SiluetaYa is not responsible for the privacy policies, content, or practices of third-party websites.

We recommend reviewing the relevant policies before providing personal information.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to comply with legal or regulatory changes or to implement operational improvements.

The amendments will be posted on this page and will take effect upon publication.

12. Consent

By using SiluetaYa.com, registering, making purchases, or providing personal information through our forms, you expressly agree to the terms of this Privacy Policy.